Refund policy

Return & Refund Policy

At THOFFABELE, we take pride in delivering high-quality products. Each item is carefully checked before shipping to ensure you receive the best possible product. Our Return & Refund Policy is designed to provide clear guidelines regarding returns, refunds, cancellations, and damaged products.

1. Eligibility for Returns

Returns are accepted only if the product delivered is damaged or defective.

Products that are not damaged or defective, or are returned due to dislike of the design, size, color, fit, or change of mind, are not eligible for return or refund.

2. Order Cancellation Policy

If you wish to cancel your order after making a payment, the following cancellation charges will apply:

  • After placing the order: 30% of the order value will be deducted, and the remaining amount will be refunded.
  • After 24 hours but before 72 hours of placing the order: 50% of the order value will be deducted, and the remaining amount will be refunded.
  • After 72 hours of placing the order: No refund will be issued, as production and processing of the order may have already begun.

Note: Cancellation charges cover design, processing, customization, and production costs where applicable.

3. Timeframe to Apply for Returns

Customers must contact us and apply for a return or refund within 5 days of receiving the product.

Requests made after this period will not be accepted.

4. Return & Refund Process

To apply for a return or refund, please contact our support team at thetohfabelle@gmail.com with:

  • Your order details
  • Clear photos of the damaged or defective product
  • A brief description of the issue

Once your request has been reviewed and approved, we will guide you through the return process.

Refunds will be processed to the original payment method after we receive and verify the returned product.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products without valid proof of damage, such as clear photos
  • Products that have been used, washed, altered, or damaged after delivery
  • Products not in their original condition or packaging
  • Customized or personalized products, except where they arrive damaged or defective
  • Products returned due to change of mind, dislike of design, size, color, or fit
  • Products returned after the 5-day return period

6. Damages and Issues

Please inspect your order upon receiving it. If you receive a damaged, defective, or incorrect product, contact us immediately so that we can evaluate the issue and provide an appropriate resolution.

Clear photographs or videos may be requested to verify the issue.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: thetohfabelle@gmail.com